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Its how we "engage" with our clients...
Empathetic Communication
We listen attentively and respect individual needs, ensuring every vulnerable customer feels understood and supported throughout their journey with us.
Tailored Support Solutions
Our flexible approach caters to diverse needs, offering personalized assistance through various channels, including extended time, alternative communication methods, and home visits.
Trained and Compassionate
Our team undergoes specialized training to recognize and assist vulnerable customers with empathy and professionalism, fostering a culture of understanding and support.
Continuous Improvement
We continuously seek feedback from customers and staff to enhance our support for vulnerable individuals, adapting and evolving our practices to better meet their needs.
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Make lifetime customer relationships.
We're out to impress. We want to make a difference in the south west with our clean energy solutions.
To always be honest.
To always deliver.
To always impress.
There's a reason our customers always recommend us.
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Promises
Our promises to our new and existing vulnerable customers.
24 Hour Digital Attendance
Within 24 hours, we investigate and address any issues you bring to our attention, ensuring prompt resolution and peace of mind.
72 Hour In Person Attendance
Our commitment extends to in-person support within 72 hours, offering timely assistance that goes beyond industry norms.
Above Industry Standard.
We surpass industry benchmarks, delivering exceptional service tailored to meet the unique needs of our customers.